Complaints

How to raise a complaint

You can contact us by email at info@phmd.co.uk or by phone on 0161 000 0000 · TBC. Tell us what has happened, when, and what you'd like us to do about it. If you'd prefer to write, our postal address is 98 Sandtrap Way, Little Hulton, Manchester, M38 9BX.

What happens next

• We'll acknowledge your complaint promptly and tell you who is looking into it.
• We'll investigate fairly and keep you informed if it is taking longer than expected.
• We'll give you a written response explaining what we found and what we've done.

Complaints about a specialist firm

If your complaint is about advice you received from, or the service of, a regulated firm we introduced you to, that firm has its own complaints process and you should raise it with them directly. We're happy to help you find the right contact. Depending on the firm and the nature of the complaint, you may also be able to refer it to the Financial Ombudsman Service.

Last updated: 2026-11-05.